Refund Policy

 

Daily Dojo – Returns & Refunds Policy

1. Change-of-Mind

  • We do not offer returns or refunds for change-of-mind purchases.
  • Please choose carefully before completing your order, as all sales are final unless a product is faulty.

2. Faulty Goods

Under the Consumer Guarantees Act 1993 (NZ), you are entitled to remedies if goods:

  • Are faulty or defective
  • Do not match the product name
  • Are unsafe or unfit for their intended purpose

Remedies

  • Minor faults may be remedied by repair or replacement at our discretion.
  • Substantial faults allow you to choose a refund or replacement.
  • Daily Dojo reserves the right to inspect and assess goods before providing a remedy.

Proof of purchase is required for all claims.

3. Product Appearance & Packaging

  • We make every effort to display products accurately on our website.
  • Product images are for reference only. Occasionally, packaging, branding, or minor visual details may change.
  • All products will match the product name and description, even if the packaging differs from images shown online.
  • A difference in packaging or minor appearance does not constitute a fault under this policy.

4. Item Unavailability

  • If a product you ordered is unavailable at the time of shipment, we may issue a refund for that specific item.
  • You will be notified via email and refunded to your original payment method.
  • This does not affect your rights to any other items in the same order.

5. Return Process

  1. Contact Daily Dojo first:
    Email dailydojonz@gmail.com with your order number, photos of the issue, and a description of the problem.
  2. Do not return goods without approval:
    Returns sent without prior approval will not be accepted.
  3. Approved returns:
    • You are responsible for securely packaging the goods.
    • We recommend using a tracked shipping service to prevent loss or damage in transit.
  4. Return shipping costs:
    • For CGA-covered faults, Daily Dojo will reimburse reasonable return shipping costs.
    • For non-faulty goods, shipping costs are your responsibility, but note we do not accept non-faulty returns.

6. Refunds

  • Once returned goods are received and inspected, we will notify you of the outcome.
  • If approved, refunds will be processed to the original payment method.
  • Refund processing time may vary depending on your payment provider.

7. Exceptions / Non-Returnable Items

Change-of-mind returns are not accepted for:

  • Gift cards
  • Custom or personalised products
  • Perishable goods
  • Hazardous materials
  • Sale or clearance items

Refunds for these items are only provided if required under the Consumer Guarantees Act 1993 (NZ).

8. Contact Information

For returns, refunds, or questions about faulty goods, contact:
dailydojonz@gmail.com